Last Updated: October 18, 2026
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with Critical Path Academy for any reason, you can request a full refund within 14 days of your purchase date.
Eligibility
To be eligible for a refund, you must:
- Request the refund within 14 days of your original purchase date
- Provide your order confirmation email or transaction ID
- Not have completed more than one full mock exam (180 questions)
- Not have accessed the complete 35-hour course (for Complete plan purchases)
Non-Refundable Circumstances
Refunds will not be granted if:
- More than 14 days have passed since purchase
- You have completed multiple full mock exams
- You have completed the 35-hour course and obtained the certificate
- You are requesting a refund after passing the actual PMP® exam
- The account shows signs of content extraction or unauthorized sharing
How to Request a Refund
To request a refund:
- Email us at support@criticalpathacademy.com with "Refund Request" in the subject line
- Include your order confirmation number or transaction ID
- Briefly explain your reason for the refund (optional but helpful for improving our service)
Refund Processing
Once your refund request is approved:
- Refunds are processed within 5-7 business days
- The refund will be credited to your original payment method
- You will receive an email confirmation when the refund is processed
- Your account access will be revoked upon refund approval
Extensions and Plan Changes
30-day extensions ($29) are non-refundable once purchased. However, if you purchase an extension and request a refund on your original plan within the 14-day window, both will be refunded together.
Failed Payments
If a payment fails or is declined, no refund is necessary as no charge was processed. Please contact your payment provider to resolve the issue.
Partial Refunds
We do not offer partial refunds. All approved refunds are for the full purchase amount.
Contact Us
If you have questions about our refund policy, please contact us at:
- Email: support@criticalpathacademy.com
- Response Time: Within 24 hours
Note: This refund policy applies only to purchases made directly through Critical Path Academy. If you purchased through a third party, their refund policies may apply instead.